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For the past 9 years, Operative has built its foundation on great people. Our core purpose is to connect people, processes and data in a way that revolutionizes the way media companies operate in a high transaction world- and to execute on this purpose, it takes a strong team.
We’ve created a culture where every voice is heard and each opinion valued. As a technology enabled services company, we seek competitive people with a passion for media and technology, an ability to work collaboratively, and an entrepreneurial spirit that propels innovation. We spend every hour of every day analyzing, researching and developing tools to make media companies more profitable. Yes, we're a little geeky, but we're also more scientific and logical than the competition. We offer the opportunity to experience a vast learning curve and the ability to be truly ground-breaking in a way that affects how we do business. The world around us in digital media continues to evolve and we are squarely riding the wave.
Send inquiries to: careers@operative.com
Open Positions:
- Senior Sales Executive
- Senior Software Account Manager
- Software Account Manager
- Operations Manager
- Operations Coordinator
- Product Support Specialist
- Demand Generation Associate
- Strategic Account Manager, Publishers
- Product Manager
Company Background:
Operative is the only company that focuses exclusively on providing comprehensive managed services and software solutions to the rapidly growing digital advertising industry. We help digital media owners make money easier through the deployment of one system to run their business.
Companies like NBCU, Wall Street Journal and Reuters Consumer Media all run their digital businesses on Operative.
Operative was founded in March 2000 by process experts from the financial services sector. In 2004, Operative successfully launched OperativeDashboard™, a workflow software platform that provides Publishers with greater transparency into their digital operations: CRM data, proposals and contracts, inventory forecasting, yield management, campaign performance, billing/invoicing data, etc. The company also has a focus on providing managed ad trafficking services to a blue chip client base of website publishers (MSN, NBCU & Kelley Blue Book) and advertising agencies(OMD, Media Kitchen & MindShare).
Job Responsibilities
- Identify and qualify new opportunities for Operative's software and solutions for large web publishers and media owners
- Initiate, develop, and close sales opportunities with senior level executives in major digital media businesses
- Generate a sales plan to ensure broad market penetration and overachievement of quota
- Meet and exceed quarterly and annual sales targets
- Develop and maintain an excellent understanding of the needs of prospects in the digital advertising marketplace and determine how those needs that might be addressed by the range of products and services deliverable by the organization.
- Provide input to aid in the development of new products or services that could be applicable and inform Product Management, Marketing and Engineering on customer and market needs and trends
- Use knowledge of technology, products, processes, industry expertise, and consultative sales skills to educate customers on value of Operative's workflow management solutions
- Proactively participate in trade events, shows, and conferences appropriate to the marketplace to build relationships and heighten visibility of the business unit
- Initiate, develop, and close sales opportunities with senior level executives in major digital media businesses
Minimum Requirements
- A minimum of 5 years of successful Enterprise or ASP software solutions technology selling experience CRM, MRM and/ or related internet advertising sales enabling products or services
- Exceptional communication and interpersonal skills
- Superb senior solution and consultative sales and sales skills; must have deep understanding of strategic and consultative solution selling
- Major account experience; proven client engagement skills including relationship-building, deal-making and negotiating
- Previous experience selling to Online Advertising, Online Publishing and Interactive Media companies strongly preferred
- Exceptional communication and interpersonal skills
Why you should care?
- Operative put the pedal to the metal, pushing out new products during the economic down turn…while others cut back, we floored it.
- Operative has opened new markets with this new innovation
- Brands are putting pressure on media owners to change sales structures to meet the new demands – we help publishers get there.
- There is so much demand – we need your help.
- Huge opportunity to catch a tiger by the tail and make solid $$$
- Operative has opened new markets with this new innovation
If you’re interested, email Joseph Dressler: jdressler@operative.com
Senior Software Account Manager
Company: Operative Media
Operative is a recognized leader in online advertising operations outsourcing, software engineering and systems integration. We create and deploy solutions through software development and the integration of our products and key third party products. Our comprehensive technical staff, consisting of software engineers and project managers, brings significant domain knowledge to our areas of business focus. Innovation in software is accelerated by leveraging expertise in operations to solve complex business problems of our customers, that is then in turn used to improve our outsourcing business.
Team: Account Management
The Account Management team helps keep Operative growing and profitable. We are dedicated to delivering excellent service to the company's global base of publishers and earning customer confidence, trust, and loyalty by improving the overall Customer Experience. We serve as the customer advocates within Operative and drive customer-centric improvement. Account Management helps customers realize their full potential through accelerated adoption and productive use of Operative service and technology. We are looking for sharp, analytical minds that can solve complex problems, develop strong relationships with clients, drive business improvements as a trusted business advisor, and serve as part of a high-energy team.
This role provides both proactive and responsive support to Operative’s software customers. You are a self-motivated individual who can serve as the key liaison between Operative’s internal teams and its clients. This role is critical in enabling a publisher's success through creative solution design, operational and business recommendations, and technical issue resolution. Account Managers are trusted advisors to our clients who advise senior client leaders on best practices for driving business performance through superior technology application.
Responsibilities:
Business
- Engage senior client management in strategic discussions about how to leverage outsourcing and technology to meet key business goals
- Develop sales plans and identify opportunities for additional products and services
- Manage contract renewal process
- Communicate regularly to evaluate satisfaction and proactively identify upcoming needs
- Ensure a consistent quality of experience across all touch-points within Operative
- Develop sales plans and identify opportunities for additional products and services
Technical
- Frontline technical resource for best practices and informal customer questions
- Collaborate with or escalate to other departments to drive issue resolution
- Monitor the implementation of agreed-upon services
- Anticipate and resolve customer issues by monitoring system configuration and usage
- Maintain industry, Operative product, and customer knowledge
- Conduct technical demonstrations of new product features
- Write up field notes and capturing requirements for future products and services
- Collaborate with or escalate to other departments to drive issue resolution
Background
Required
- BA/BS degree
- ERP system, Online advertising, or Agency experience, minimum five years Solve problems using creative and analytic skills
- Strong passion for online content, advertising, and technology
- Strong organizational, communication, and negotiation skills
- Trusted advisor, who is energized by driving customers to success
- Communicate complex technical concepts to a non-technical audience effectively
- ERP system, Online advertising, or Agency experience, minimum five years Solve problems using creative and analytic skills
Preferred
- Consulting firm experience
- Advanced degree (MBA preferred)
- At least 10 years work experience in an client-facing advisory capacity
- Requirements gathering methodology and experience
- Understanding of software development processes
- Advanced degree (MBA preferred)
Travel
10-20%
Manage all requests submitted to the workflow management system (OpSight)
- Create tickets
- Work coordination and assignment
- Ensure all SLAs are being met and regularly check pended cases
- Work coordination and assignment
Traffic high-value/complex requests and ad hoc projects (i.e. migrations, site redesigns, etc.)
Technical troubleshooting and issue resolution
Conduct Weekly/Bi-Weekly/Ad hoc meetings with client operational contacts to ensure alignment and client satisfaction
Leverage case studies with other Operations Managers in order to improve teams’ technical knowledge and skills
Manage and train off-shore team on client requirements and technology
- Schedule and ensure timely delivery of automated and adhoc reports
- Enforce Quality Assurance processes
- Communicate updates to Trafficking Guidelines (and work with clients regularly to ensure these guidelines are up to date)
- Review KPIs (SLAs, errors, etc.) with team and individual traffickers
- Provide feedback to Technical Support with team’s training/documentation needs
- Enforce Quality Assurance processes
Work with Business Manager to develop action plans for resolving issues such as errors, SLAs or other client "red flags"
Escalate team load balance, skills fulfillment, and other requirements to management as required for resolution
Focus Points
Individual level
- Highly self-motivated and eager to take on new challenges
- Project management and organization skills
- Multi-tasking in a fast-paced/high transaction environment
- Ability to translate technical knowledge in to plain business terms
- Strong team building and leadership skills
- Cross-functional communication skills
- Analytical (i.e. ability to break down complex problems and creatively think of technical workarounds)
- Project management and organization skills
Client level
- Build and maintain strong client relationships
- Strong client facing communication skills
- Experience in roles requiring extensive client interaction and communication
- Strong client facing communication skills
Technical level
- Computer savvy
- Strong adserver trafficking and reporting experience (DFP/DFA highly preferred+Atlas,OAS, etc.)
- Rich media vendor knowledge
- Working knowledge of websites, HTML, flash, JavaScript
- Experience with video and third-party technologies
- Preference for those highly proficient with Excel advanced features/capabilities
- Strong adserver trafficking and reporting experience (DFP/DFA highly preferred+Atlas,OAS, etc.)
Education
- College graduate (may be willing to substitute some experience in lieu)
Essential Duties and Responsibilities
- Create tickets
- Work coordination and assignment
- Ensure all SLAs are being met and regularly check pended cases
- Work coordination and assignment
Provide Operations Manager with operational support
- Pull adhoc reports
- Traffic basic and medium complexity requests
- Quality Assurance
- Provide training to offshore traffickers and answer basic trafficking questions
- Traffic basic and medium complexity requests
Focus Point
Individual level
- Ideally recent college graduate
- Highly motivated to learn operational aspects of online advertising
- Strong organizational skills
- Multi-tasking in fast-paced/high transaction environment
- Cross-functional communication skills
- Quick learner
- Analytical
- Highly motivated to learn operational aspects of online advertising
Technical level
- Computer and technology savvy
- Basic understanding of how websites work
- Ad server experience (preferred)
- Preference for those highly proficient with Excel advanced features/capabilities
- Working knowledge of websites, HTML, flash, JavaScript desired
- Basic understanding of how websites work
Education
- College graduate (may be willing to substitute some experience in lieu)
Operative, an interactive advertising industry leader, is looking for someone to join our client implementation and technical support team. This team works closely with our clients, other members of the implementation team, engineering, and product development to ensure successful implementations and post-implementation use of the Operative Dashboard, our enterprise software product.
Headquartered in New York City with its international base in London and offices around the world, Operative provides a full range of software and services to many of the world's leading media companies including The Wall Street Journal, The Economist, WPP, Beyond Interactive and MSN. For more information, please visit: www.operative.com<http://www.operative.com/
Each software product implementation represents a new challenge that will give you exposure to new clients, business issues, technologies and people and will involve a wide range of responsibilities.
- Working with clients as a member of the Dashboard Support Team, which provides troubleshooting and guidance for Dashboard users after implementation.
- Addressing client issues/problems in a timely fashion, to ensure satisfaction and adoption.
- Assisting implementation managers with network configuration, data migration, and creation of project documentation.
- Coordinating with Operative internal teams (product management, sales, account management, and engineering) to address client needs and requests.
- Being personable, professional and responsive, capably representing Operative to clients.
- Addressing client issues/problems in a timely fashion, to ensure satisfaction and adoption.
Minimum Requirements:
- Bachelor's degree required, MIS or CIS disciplines would be a plus.
- At least one year experience supporting software with external clients desired
- Ability to identify problems, mediate issues, develop solutions, and implement a course of action.
- Exceptional interpersonal and customer service skills.
- Experience working with Internet products and technologies.
- Excellent written and verbal communication skills.
- Knowledge of Microsoft Office applications is required, proficiency in Excel preferred.
- Experience working in a start-up environment (preferred).
- Ability to analyze client incidents and recreate possible defects in a simulated environment
- Demonstrable ability to employ troubleshooting techniques, learn quickly, and to remain current with rapidly developing software in an fast-changing industry.
- A 'can do' attitude with strong follow-through habits, and a willingness to take on whatever tasks are needed to complete the job.
- Deadline and detail-oriented, with the ability to juggle multiple clients and projects simultaneously.
- Must be able to handle challenging customer situations with diplomacy and be cool under pressure.
- At least one year experience supporting software with external clients desired
Strategic Account Manager, Publishers
The Area: Account Management
The Account Management team helps keep Operative growing and profitable. We are dedicated to delivering excellent service to the company's global base of agencies and publishers and earning customer confidence, trust, and loyalty by improving the overall Customer Experience. We serve as the customer advocates within Operative and drive customer-centric improvement at every opportunity. Account Management helps customers realize their full potential through accelerating adoption and productive use of Operative service and technology. We are looking for sharp, analytical minds that can solve complex problems, develop strong trusted-advisor relationships, and serve as part of a high-energy team.
The role: Strategic Account Manager: Publisher
Account Managers provide both proactive and responsive support to Operative’s customers ensuring that they are extracting full value from the wide variety of ad operations offerings available through Operative. We are looking for a self-motivated individual who can provide professional, thought provoking, and prompt guidance to our customer base. Account Managers strive for a high level of customer satisfaction and work across client and Operative teams to ensure delivery of ultimate customer success.
Responsibilities:
- Identifies opportunities for additional products and services
- Manages contract renewal process
- Collaborate with or escalate to other departments to drive issue resolution
- Monitors the delivery of agreed-upon services to achieve high customer satisfaction
- Maintain industry, Operative product, and customer knowledge
- Manages contract renewal process
Background:
Required
- BA/BS degree
- Solution based sales and customer diplomacy skills
- Solves problems using creative and analytic skills and has a demonstrated ability to execute
- Strong passion for online content, advertising, and technology
- Strong organizational and communication skills
- Manages multiple competing priorities and executive stakeholder in a fast-paced constantly changing environment
- Solution based sales and customer diplomacy skills
Preferred
- BA/BS degree, preferably from a leading institution and/or strong academic record
- Advanced degree (MBA preferred)
- At least two years’ work experience in an Account Management capacity
- Online ad operations experience
- Advanced degree (MBA preferred)
Product Manager, Agency and Managed Services is responsible for Operative’s Agency and Services offerings including formulating and driving the roadmaps, writing and guiding the implementation of requirements, and support sales and marketing in product rollouts and communication activities.
Responsibilities:
- Maintain a product roadmap and collaborate with Sales, Market, Product and Managed Services on the business plan, strategy, forecasting, pricing, and positioning of all Agency and Services offerings; Manage all current offerings including refining packaging
- Work with customers and internal stakeholders to author detailed requirements; collaborate with the product and services organization on the implementation
- Actively drive the usage and packaging of Operative.One platform into Agency and Services offerings; Enable usage of platform by Operative team in delivering services
- Work with Sales, Marketing, and Support to roll out new features and products; monitor usage data to gauge success and plan for iterations
- Monitor and provide on-going assessment on the competitive landscape for products and services
- Work with customers and internal stakeholders to author detailed requirements; collaborate with the product and services organization on the implementation
Required Skills & Experience:
- BA/BS in Technology related field or with equivalent work experience with Agency or Services products
- 5 -7 years of work experience in digital advertising Ad operations for Agencies or Publishers
- Experience at Agency in media planning or trafficking is a plus
- 2+ Years of experience in a project leadership or client engagement role
- Experience in the media industry especially related to advertisin
- Strong verbal and communication skills
- Ability to manage multiple projects, set priorities and meet deadline
- Demonstrated ability to deal with a diverse set of stakeholders
- 5 -7 years of work experience in digital advertising Ad operations for Agencies or Publishers
